Terms & Conditions

These Terms and Conditions ("Terms") govern all services provided by YourDigital Pty Ltd (ABN: 65 694 464 563) ("YourDigital", "we", "us", "our") to any client ("Client", "you", "your").

By engaging our services, submitting an online form, signing an agreement, making payment, or otherwise confirming acceptance, you:

• -Enter into a legally binding agreement with YourDigital Pty Ltd;
• -Confirm you have authority to bind the entity you represent;
• -Agree to be bound by these Terms.

These Terms apply to all services provided via our website www.yourdigital.com.au, email, phone, online checkout, or written agreement. These Terms are governed by the laws of Queensland, Australia, and the parties submit to the exclusive jurisdiction of the courts of Queensland. If any part is found unenforceable, the remainder continues in full force.

These Terms form the entire agreement between you and YourDigital and override all prior discussions, proposals, or communications unless expressly agreed in writing by both parties. Any terms proposed by the Client have no effect unless accepted in writing by YourDigital.

Where applicable, a setup fee is charged at the time of signup and must be paid in full before any work begins. The amount depends on your selected package and is displayed at signup.

Setup fees are non-refundable under all circumstances, including change of mind, cancellation, or dissatisfaction with results.

Setup includes onboarding, account configuration, technical setup, and campaign preparation. Failure to pay the setup fee prevents commencement of services.

All management and subscription services are billed monthly in advance, starting on your signup date, based on a 28-day (4-week) billing cycle. Payments are charged every 28 days and do not align with calendar months. Payment is taken automatically via card auto-debit only.

By providing your payment details, you authorise YourDigital to automatically charge all amounts due. It is your responsibility to ensure valid payment details and sufficient funds at all times.

Failed or Late Payments

• -Services may be suspended without notice;
• -Billing continues to accrue during suspension;
• -Outstanding amounts may be referred to a debt collection agency or legal representative;
• -You are responsible for all recovery costs, including legal and administrative fees.

A "month" under this agreement refers to a 28-day billing period unless otherwise stated.

Unless otherwise agreed in writing, services are provided on a month-to-month (28-day billing cycle) basis with automatic renewal.

Cancellation (Month-to-Month)

You must provide 7 days' written notice to cancel by email or written confirmation.

• -Services continue during the notice period;
• -No refunds are provided for any prepaid period;
• -If notice is given mid-cycle, the current paid month remains payable and non-refundable;
• -If you remove access to required platforms during the notice period, you remain liable for all payments during that period.

Some custom packages may be offered on a fixed-term basis by written agreement. Fixed-term agreements automatically renew unless cancelled with 14 days' written notice before the end of the term. Monthly billing continues in advance throughout the term.

Early Termination – Fixed-Term

• -You must pay the full remaining management fees for the balance of the term;
• -Payment must be made within 7 days of cancellation notice;
• -Termination does not remove payment obligations.

Once setup is complete, YourDigital may launch campaigns without further approval from you. You agree to:

• -Provide all required access, content, and approvals promptly;
• -Accept that delays caused by you do not pause billing;
• -Allow timelines to extend where delays are caused by missing access, content, or approvals.

You must provide and maintain access to all required platforms, including but not limited to:

• -Google Ads
• -Meta Ads
• -Websites or landing pages
• -Analytics and tracking platforms

Removing or restricting access does not cancel your payment obligations.

YourDigital may suspend services without notice if:

• -Payments are overdue;
• -Required access is removed;
• -You breach these Terms;
• -You engage in abusive, threatening, or unreasonable conduct.

Suspension does not waive your financial obligations.

You agree not to initiate chargebacks without first attempting to resolve the issue in writing with YourDigital. Unauthorised chargebacks are considered a breach of contract and may result in:

• -Immediate service termination;
• -Debt recovery action;
• -Legal proceedings.

You agree that during your engagement and for 12 months after termination, you will not directly or indirectly solicit, hire, or engage any employee or contractor of YourDigital without written consent.

• -Parties must first attempt resolution in good faith;
• -If unresolved within 14 days, the matter proceeds to mediation in Queensland;
• -Legal proceedings may only commence after mediation.

YourDigital provides advertising strategy, setup, optimisation, and management across platforms including Google Ads and Meta Ads. You acknowledge:

• -YourDigital is not Google, Meta, Facebook, or any advertising platform;
• -We do not control platform policies, approvals, algorithms, or pricing;
• -Advertising results are influenced by competition, budget, market demand, and platform algorithms.

No performance, revenue, lead volume, or return on ad spend is guaranteed unless expressly stated in writing. Advertising spend is paid directly by you to the platform. YourDigital is not responsible for platform charges.

You authorise YourDigital to access and manage your Google Ads account. Setup timelines are estimates only. Once setup is complete, campaigns may be launched without further approval. Management fees are separate from Google ad spend. Cancelling YourDigital does not cancel your Google Ads account - you must manage this directly.

YourDigital is not liable for:

• -Platform disapprovals, suspensions, or restrictions;
• -Charges billed by Google;
• -Algorithm or policy changes.

YourDigital manages paid advertising only. We do not manage comments, messages, or community engagement unless agreed in writing.

• -Ad spend is paid directly by you to Meta;
• -We are not responsible for platform charges or disputes;
• -Meta policies control approvals and restrictions.

Reasonable revisions are included prior to publication. Excessive or out-of-scope revisions may incur additional fees at YourDigital's discretion. Once work is published or live, a maximum of 2 revision rounds is included. Additional revisions may incur additional fees.

Landing pages created or hosted by YourDigital remain the property of YourDigital. Hosting is included in your package unless otherwise stated. Landing pages are not transferred to clients unless purchased separately in writing. On cancellation, landing pages may be removed within 14 days. Clients are granted a non-transferable licence to use landing pages during the engagement.

Web projects may require a deposit before work begins. Ownership of website files transfers only after full payment. You are responsible for all content you provide. Out-of-scope work may be billed additionally. Delays caused by you do not pause billing.

SEO includes strategy, technical improvements, and implementation. Rankings and results are not guaranteed. Performance depends on factors outside our control. Implementation beyond agreed scope may incur additional charges. You must provide access required for SEO delivery.

You own final deliverables after full payment. YourDigital retains ownership of internal tools, systems, templates, and frameworks. Drafts and unused concepts remain YourDigital's property. You grant YourDigital the right to showcase completed work in our portfolio.

You are responsible for reviewing and approving all work before publication. Once approved, responsibility for errors transfers to you.

To the maximum extent permitted by law, YourDigital is not liable for:

• -Indirect or consequential loss;
• -Loss of profits, revenue, data, or business opportunity;
• -Platform outages or third-party failures;
• -Advertising or marketing performance.

YourDigital's total liability arising from any claim shall not exceed the total fees paid by the Client in the preceding three months. Nothing limits your rights under Australian Consumer Law.

You agree to indemnify YourDigital against claims arising from:

• -Your content or instructions;
• -Your breach of these Terms;
• -Third-party IP infringement caused by your materials;
• -Claims arising from advertising content, targeting decisions, or regulatory compliance relating to the Client's industry.

We are not liable for failure due to events beyond our control including disasters, government action, outages, or platform failures.

YourDigital may delete project data 30 days after cancellation. You must back up your deliverables.

We may terminate immediately for abusive, illegal, or harmful conduct. Fees for work completed remain payable.

We may work with competitors unless exclusivity is agreed in writing.

Updates take effect upon notice or publication and do not apply retrospectively to existing agreements without mutual consent.

Claims must be raised within 12 months of service delivery.

Online checkout, email confirmation, or payment confirms acceptance of these Terms.

We do not provide legal, tax, or financial advice.

Monday–Friday, 9am–5pm AEST (excluding public holidays).

Failure to enforce a term is not a waiver.